Just to let you know that the Kawai CN-34 arrived yesterday and the girls are absolutely thrilled with it!
They have both played for hours already and it is lovely watching and listening to them.
Thank you for all your advice and for putting up with me asking the same questions every time!!!
Stunning shop and superb service. Can't fault these guys and they really know their stuff.
I have just taken delivery of the A225 and after letting it warm up have had my first play; it sounds just wonderful. I have, over the years, had guitars made by Lowden, Taylor, Martin, Gibson and Yamaha but this one has a quality above them all. The standard of craftsmanship is superb and faultless.
So thank you very much for helping me to have this instrument I really appreciate the care you took to get everything just right. It has been a pleasure doing business with you.
The pedal board extension arrived to day - thank you - very prompt deliver - most impressed
Best guitar shop on the planet!! I bought my first one there 15 years ago which was an Ibanez, so I thought it was only fitting I bought my Ibanez jem from there and it's still an awesome place, thanks guys total legends!!
I want to thank you again for the good price you offered this amp to me, best price than you UK competitors, and is always so easy to deal with you, I mention, pay, and I get the items straight away, that's just as good as it should be!
Great shop and really helpful. Thanks for all the trouble tracking down the Ruby Red Gigmaster Jazz, guys! I love her!
Thanks for a great service!
So my guitar arrived yesterday even though it wasn't scheduled for arrival next Tuesday. Happy Friday!!! It's amazing! I LOVE IT!! What an incredible guitar!!
Thank you so much for your exceptional customer service and and excellent price on this incredible instrument. I'm a big fan of you and your team and will definitely be spreading the word about Sounds Great.
Best and thanks again to Sounds Great!!
I would just like to say Thanks for the good advice and great service. Gaz was most helpful.thanks again.
I places an order (#101980) yesterday and I really want to thank you.
You've got the best price on this item, almost unbelievable!
I was a little bit worried becuase the status was 'awaiting pickup' so I phone and I was reassured by one of your employers.
I'm really happy about my purchase, great price, and absolutely fast delivery, plus good customer service, you guys are unbeatable.
I'd like to leave a feedback for you, tell me how to do that, even on google shopping or wherever you prefer.
and hope to buy from you again!
Just to let you know that we received the second pedal today. I will post it back to you after Christmas. Thank you very much for averting what could have been a bit of a disaster . These are the sorts of things that make some retailers stand out from the crowd. I will certainly be singing your praises on ebay and will be back for future business.
I would like to thank 'Sounds Great' for the help they gave in mending my sons trombone. There had been significant damage to the slide and in particular to the bumper area and I half expected that it was beyond repair.
Please extend my thanks to Mark Lyon, who has helped maintain our brass instruments before and was resourceful in finding solutions and parts for the trombone. My thanks also goes to Christine Kieffer at Rosetti who I understand went out of her way to find the pieces needed. I would have no hesitation in purchasing another Rosetti instrument with this sort of behind the scenes back up.
I would be happy to recommend 'Sounds Great'.
I cam in on Monday, after phoning to check stock, to purchase a Pedaltrain and Voodoo Lab power unit.
I am pleased to say that the whole experience was excellent. From the initial phone call through to leaving the store, (with the power unit fitted to the pedal board for me) I was treated with courtesy, respect and all the staff were friendly and professional.
Thank you for excellent service.
Thank you, not only for a beautiful instrument but also for the advice and information that you gave me. Our visit to your shop was an absolute pleasure, worth travelling from Nottingham for the friendliness of you all.
Wishing all of you everything good for the future. Take Care .
Jan and Malc
Jan and Malc
You're an excellent guy Neil and I'll definitely be in touch when I'm in the market for some new gear.
The guitar arrived yesterday. Fantastic guitar so I'm very happy. Thanks for your help with this. Next time I visit the UK I might buy another guitar and give you a call.
It's official, Sounds Great is THE best music shop in the world. I will
tell everyone, forever.
I've just got my daughter's curved flute headjoint and case through the
post (really well wrapped), the emails tracked the whole process
throughout, but, best of al, you included the Abracadabra flute
It was so kind of you, and my daugter will be thrilled to bits, all
because of you.
Go and treat yourself with a cream bun and a visit to the beach. You are
I wanted to write to you to congratulate you on your excellent level of customer service, which in this day and age is hard to come by.
I spoke to Phil last week about buying a trumpet for my daughter who has joined the school brass band. Phil gave me lots of helpful advice, all of which was gratefully received as I know nothing about brass instruments and put an instrument aside for us to view the following day.
Upon arriving at the shop on Saturday, Phil was on hand to show the trumpet to us and once we were happy with it, reserved it so we could purchase it through the school.
I placed the order with school on Monday morning and the trumpet was delivered after lunch the very same day.
That is what I call service!
In my experience you normally have to jump through hoops to receive such service, but you are truly an example of exceptional customer service.
Well done and rest assured I have passed on your details to other mums in the same situation as me who have no idea when it comes to knowing one end of a trumpet from the other!
Keep up the good work!
Hello, just a note to thank you very much for the extremely fast delivery of the Stagg keyboard stand.
I ordered it on Monday afternoon and received it the following day! Very impressive. Thanks again, Robert
Many Many thanks what fantastic fantastic customer service. I will have no hesitation in reccomending you to my friends.
The amp by the way is great wonderful tone and a pleasure to play on.
Thanks for prompt service, good price, great pedal
Just a quick thanks to Ollie who I bought my Rasmus guitar from on Saturday. His patience was outstanding and his customer service of the highest order. I was really impressed. Many Thanks
Great service and delivery.
FY84 arrived this morning 6 days ahead of schedule.
I really appreciate your fantastic effort, thanks again
I bought an AD35, Ser No 611, unseen, after discussions and on the recommendation of Demetrius at the store. The service from the store was first class and the description of the guitar, as mint condition, was completely accurate.
What I wasn’t prepared for on receiving, was the incredible sound from this guitar, it is beautiful to look at, to hear and to play. This guitar has surpassed all my expectations.
I cannot praise your service highly enough, I received the item as ordered in two days, this is fantastic as I live in Northern Ireland and we usually get short changed, as regards postage and delivery, anyway enough of a moan, The staff in the shop were very friendly and helpful which makes for a good shopping experience. I will certainly shop with you again and have your address tucked away for future reference, I would recommend your store to anyone. I have already passed on your business address to friends, take care and look after yourselves, cheers
Ordered the Suhr Mini Mix yesterday at about 3pm arrived just before 12.00 today thanks very much. Impressive service I will use you again!
Highly recommended professional seller
Thanks for your very pleasant treatment. and best greetings from Germany.
Thanks once more for your patience, perfect communication and all the work you put into this transaction !
Fantastic customer service! Thanks again - I had been letting friends know about Sounds Great as an excellent place for all things guitar related from previous good experiences and will of course continue to do so.
Quick follow up to tell you how absolutely awsome those Doug Aldrich Suhr pickups are! have you played a set??
Couldnt be happier with the end result, and what a transformation! The output (especially on the bridge) is off the scale! but still retains a beautiful vintage tone. Definately built for high gain applications as it suggests... Cuts like a knife through butter, and you get he most amazing clarity and string definition.
The Neck pickup is beautifully focussed, and not so flabby or bass heavy as the original, and just sounds soo smooth! - particulary when really driven hard.
You should buy a set if you havent already!
Thanks for all yoru help in tracking them down!
Thanks. Great service!
Thank you so much, the guitar is great and fully functional and all the free goodies are brilliant, you're very generous! I won't hesitate to buy stuff from you again!
Thank you! I got it thanks, your super fast!
Beautiful, thanks :0)
Gave me all the help I needed, a great support.
An Aladdin's cave of musical joy!
I am now a guitar hero thanks to Sounds Great!
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