Terms and Conditions

About Us
Sounds Great Music are a British company supplying Professional musical instruments and accessories all over the world.

Making a Purchase
Making a purchase is easy, just browse our shop, and click the 'Buy' button next to any items that you wish to purchase which will add them to your shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to satisfy your order. Please see CREDIT CARD SECURITY and PRIVACY POLICY below for full details.

We accept Visa, AMEX, MasterCard, Switch, Delta, Eurocard and Paypal. We will accept payment by Bank Wire Transfer, details available on request. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. Please note that if paying by personal or business cheque, funds have to be cleared before products or services are supplied. Three to five working days are usually required to clear cheques, which should be made payable to 'SOUNDS GREAT'. Cheques should be mailed to Sounds Great Music, 180-182 Wilmslow Road, Heald Green, Cheshire, SK8 3BG, United Kingdom. We only accept cheques drawn on a UK bank account and payable in GBP.

Delivery Schedule
We endeavour to send your order out the same day if ordered between Monday and Friday (9am-1pm). This means that your order could be with you as early as the next working day. It is necessary to advise you that in some cases your order can take up to 3-7 working days. We aim to deliver goods to you within the time indicated by us but we sometimes may not be able to give an exact delivery time or date. We also may deliver some goods in several consignments but will not charge any extra delivery for this. We will inform you by email when goods have been dispatched and when you can expect delivery.
Orders will only be shipped once we have cleared funds.

Back Orders
If your item is not in stock, we will back order for you. You can cancel your order by email or phone if you would rather not wait.

Tax Charges
Catalogue prices include VAT at the current rate of 20%. For deliveries within the European Union VAT must be paid unless a valid EU VAT Registration number and company details are provided. All other orders are tax free.

Credit Card Security
For your security all credit card numbers are encrypted before transmission over the internet. Transactions are processed in real-time by our Payment Service Provider SAGE PAY. They are not held in clear text on any web site and are not stored on your computer - see PRIVACY POLICY below.

Privacy Policy
Sounds Great Music do not disclose buyers information to third parties. Cookies are used on this website to keep track of the contents of your shopping cart once you have selected an item.

Reaching Us
If you have any query about your order such as dispatch date or specific information of products in our store, please telephone +44 (0) 161 436 4799 or email [email protected]

If you are not totally satisfied with your purchase, simply return the unused goods to us within 7 days for a full refund or replacement, see section 9. This does not affect your statutory rights.

Please post goods to be returned or exchanged to Sounds Great Music, 182 Wilmslow Road, Heald Green, Cheshire, SK8 3BG. Pack well and return to us with a note of your requirements and original invoice number.

Terms and Conditions of Sale
1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2 "Consumer" shall have the meaning as described in section 12 of the Unfair Contract Terms Act 1977;
1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;
1.5 "Seller" means Sounds Great Music, 182 Wilmslow Road, Cheshire, SK8 3BG.
1.6 "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

4.1 The Price of the Goods shall be that stipulated on the Seller’s Website. The Price is inclusive of VAT.
4.2 The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.
4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.
4.4 Payment of the Price plus VAT and delivery charges must be made in full before dispatch of the Goods.

5.1 The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.
5.2 The Seller reserves the right to withdraw any goods from the Website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.
6.2 If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose. The standard warranty is 12 months for new items unless specified otherwise, pre owned items carry a warranty of 3 months, perishable items such as amplifier valves carry a warranty of 90 days.

8.1 Goods supplied within the UK will normally be delivered on the next working day provided the order and cleared funds have been received before 1.00PM.
8.2 For goods supplied outside the UK Sounds Great will email an estimate for transit time prior to shipping the order.
8.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
8.4 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
8.5 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
8.6 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.


9.1 Under the conditions outlined in the Consumer Contracts Regulations, Sounds Great Music operates a 14 day returns policy, which allows UK and EU customers to cancel their order up to 14 days after receipt of their goods. If you wish to cancel your order during this 14-day period, please notify us in writing by letter or by email at [email protected]

Cost of returns
If you change your mind, you can return your purchase, subject to [Section 9. Cancellation & Returns] in its original condition within 14 days to us for a full refund (minus any costs incurred for the initial dispatching using our express courier and any costs incurred by Sounds Great Music for the returning of the order.

9.2 - The right to return goods to us as mentioned in Section 9.1 does NOT apply in the following situations:
9.2.1 - Conditional Sales - (e.g. goods purchased on a finance agreement) where the consumer is bound to purchase the goods from the outset but do not own the goods until they have fulfilled all conditions of the contract (typically through complete payment of all financial installments).
9.2.2 - Special Orders - Any order which has been specified or customized to the customers specifications. This also includes any item which is not typically stocked by Sounds Great Music and has been ordered in at the request of the customer.
9.2.3 - Health and Safety - any product that has come in contact with a customer's ear or mouth, such as microphones, headphones, earphones or product with a mouthpiece that have been used or where the hygienic seal has been separate or broken.
9.2.4 - Software, Media and CDs - where the packaging has been unsealed (unless the product is faulty) and copyright policies apply, any product registered via digital or physical means becomes immediately exempt for any returns.
9.3 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller emailing [email protected] within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
9.4 Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective. Customer must provide a receipt of postal charges for refund.
9.5 If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller emailing [email protected] within 7 working days of receipt of the Goods.
9.6 Goods must be returned by the Buyer and should be adequately insured during the return journey. In the case of faulty goods the Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any, and return postal charges) within 30 days of cancellation. However, if the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
9.7 Goods to be returned must clearly show the order number obtained from the Seller on the package.
9.8 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
9.9 No refunds will be given until the goods are returned to Sounds Great Music

10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

The Seller shall be entitled to alter these Terms and Conditions at any time. But this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.



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