"Gave me all the help I needed, a great support."
"I am now a guitar hero thanks to Sounds Great!"
"Thank you! I got it thanks, your super fast! Beautiful, thanks :0)"
"Thank you so much, the guitar is great and fully functional and all the free goodies are brilliant, you're very generous! I won't hesitate to buy stuff from you again!"
"Thanks. Great service!"
"Quick follow up to tell you how absolutely awsome those Doug Aldrich Suhr pickups are! have you played a set? Couldnt be happier with the end result, and what a transformation! The output (especially on the bridge) is off the scale! but still retains a beautiful vintage tone. Definately built for high gain applications as it suggests... Cuts like a knife through butter, and you get he most amazing clarity and string definition. The Neck pickup is beautifully focussed, and not so flabby or bass heavy as the original, and just sounds soo smooth! - particulary when really driven hard. Overall 10/10 You should buy a set if you havent already! Thanks for all your help in tracking them down!"
"Fantastic customer service! Thanks again - I had been letting friends know about Sounds Great as an excellent place for all things guitar related from previous good experiences and will of course continue to do so."
"Thanks once more for your patience, perfect communication and all the work you put into this transaction!"
"Thanks for your very pleasant treatment. and best greetings from Germany."
"Highly recommended professional seller"
"Ordered the Suhr Mini Mix yesterday at about 3pm arrived just before 12.00 today thanks very much. Impressive service I will use you again!"
"I cannot praise your service highly enough, I received the item as ordered in two days, this is fantastic as I live in Northern Ireland and we usually get short changed, as regards postage and delivery, anyway enough of a moan, The staff in the shop were very friendly and helpful which makes for a good shopping experience. I will certainly shop with you again and have your address tucked away for future reference, I would recommend your store to anyone. I have already passed on your business address to friends, take care and look after yourselves, cheers"
"I bought an AD35, Ser No 611, unseen, after discussions and on the recommendation of the staff at the store. The service from the store was first class and the description of the guitar, as mint condition, was completely accurate. What I wasn’t prepared for on receiving, was the incredible sound from this guitar, it is beautiful to look at, to hear and to play. This guitar has surpassed all my expectations."
"Great service and delivery. FY84 arrived this morning 6 days ahead of schedule.I really appreciate your fantastic effort, thanks again Regards Scott"
"Just a quick thanks to Ollie, I bought my Rasmus guitar from on Saturday. His patience was outstanding and his customer service of the highest order. I was really impressed. Many Thanks "
"Thanks for prompt service, good price, great pedal"
"Many Many thanks what fantastic fantastic customer service. I will have no hesitation in reccomending you to my friends. The amp by the way is great wonderful tone and a pleasure to play on."
"Hello, just a note to thank you very much for the extremely fast delivery of the Stagg keyboard stand. I ordered it on Monday afternoon and received it the following day! Very impressive. Thanks again, Robert"
"I wanted to write to you to congratulate you on your excellent level of customer service, which in this day and age is hard to come by. I spoke to Phil last week about buying a trumpet for my daughter who has joined the school brass band. Phil gave me lots of helpful advice, all of which was gratefully received as I know nothing about brass instruments and put an instrument aside for us to view the following day. Upon arriving at the shop on Saturday, Phil was on hand to show the trumpet to us and once we were happy with it, reserved it so we could purchase it through the school. I placed the order with school on Monday morning and the trumpet was delivered after lunch the very same day. That is what I call service! In my experience you normally have to jump through hoops to receive such service, but you are truly an example of exceptional customer service. Well done and rest assured I have passed on your details to other mums in the same situation as me who have no idea when it comes to knowing one end of a trumpet from the other! Keep up the good work!"
"It's official, Sounds Great is THE best music shop in the world. I will tell everyone, forever. I've just got my daughter's curved flute headjoint and case through the post (really well wrapped), the emails tracked the whole process throughout, but, best of all, you included the Abracadabra flute book!!!!!!!!!!!!!!!!!!!!!! It was so kind of you, and my daughter will be thrilled to bits, all because of you. Go and treat yourself with a cream bun and a visit to the beach. You are BRILLIANT. Thank you. Graham"
"The guitar arrived yesterday. Fantastic guitar so I'm very happy. Thanks for your help with this. Next time I visit the UK I might buy another guitar and give you a call."
"You're an excellent guy Neil and I'll definitely be in touch when I'm in the market for some new gear."
"Thank you, not only for a beautiful instrument but also for the advice and information that you gave me. Our visit to your shop was an absolute pleasure, worth travelling from Nottingham for the friendliness of you all. Wishing all of you everything good for the future. Take Care. Jan and Malc"
Jan and Malc
"I came in on Monday, after phoning to check stock, to purchase a Pedaltrain and Voodoo Lab power unit. I am pleased to say that the whole experience was excellent. From the initial phone call through to leaving the store, (with the power unit fitted to the pedal board for me) I was treated with courtesy, respect and all the staff were friendly and professional. Thank you for excellent service."
"I would like to thank ''Sounds Great'' for the help they gave in mending my sons trombone. There had been significant damage to the slide and in particular to the bumper area and I half expected that it was beyond repair. Please extend my thanks to Mark Lyon, who has helped maintain our brass instruments before and was resourceful in finding solutions and parts for the trombone. My thanks also goes to Christine Kieffer at Rosetti who I understand went out of her way to find the pieces needed. I would have no hesitation in purchasing another Rosetti instrument with this sort of behind the scenes back up. I would be happy to recommend ''Sounds Great"
"Just to let you know that we received the second pedal today. I will post it back to you after Christmas. Thank you very much for averting what could have been a bit of a disaster . These are the sorts of things that make some retailers stand out from the crowd. I will certainly be singing your praises and will be back for future business"
"Just a quick note to let you know that the Suhr arrived safely yesterday - thanks again for the very fast shipping and bomb-proof packaging.
There’s no way I could be any more pleased with the guitar: First of all, you really haven’t promised too much as far as the cosmetic condition is concerned. It’s actually hard to believe it has been on display at all! It looks like it came fresh out of the factory - I could not have wished for more.
Soundwise, I thought I knew what to expect and the Suhr doesn’t fail to deliver all the tones I would want to be able to squeeze out of a Strat-like guitar. But there’s way more to it…hard to describe but very satisfying, even after only a couple of hours I can already tell it’s bound to become my go-to guitar. Playability and build quality are out of this world.
So, thanks again for the great communication and excellent customer service (and for throwing in two packs of strings - much appreciated!), you definitely made me a more than pleased customer of yours.
If I ever feel the need to get another Suhr I will not hesitate to get in touch with you, as mentioned I might order a pickguard but haven’t made up my mind just yet…I’ll let you know."
Received the guitar and its brilliant. Thanks for the great service. I'll keep an eye on your left handed guitars and look forward to using you again.
I received the Rockett Archer pedal last week and I would just like to thank you for a great recommended product and fantastic service as usual. The pedal is brilliant and just as good as your email suggested. Many thanks again
Just to let you know that the guitar got delivered safely and I've just spent my lunch hour playing on it and it's everything I hoped it would be. Beautiful guitar and the range of sounds from it are stunning.
Thank you so much for persevering with Jackson and getting them to finally build this for me.